It seems unbelievable, but Lars personally reads every review posted on Trustpilot about Eventyrsport. Why;
Lars strongly believes that internalizing and owning customer feedback is the only sure way to future-proof his business and provide his customers with the best possible shopping experience. After all, even receiving a negative review every now and then represents an opportunity to further improve your e-commerce.
According to Lars and your team, negative reviews can be a huge help when it comes to spotting and fixing small weaknesses in your business before they turn into real problems. Nothing more real!
This special attention to the customer experience is very strong at Eventyrsport. The entire team cares deeply about their satisfaction level and is fully aware of the fact that consumers who buy online take seriously the feedback of those who have already bought from the company.
This is why Eventyrsport decided to use Trustpilot in its marketing strategy and advertising material. From channel ads, newspapers and newsletters to pages on its own website, Eventyrsport shows what its customers are saying almost everywhere, showcasing its excellent reputation at key steps in the shopping journey.
Recognizing that even shop-goers tend to do online research when shopping, Eventyrsport has started displaying the reviews customers have left on Trustpilot in its shop windows.
The commitment that Eventyrsport has made over eight years to ensure the best shopping experience and the dedication with which it works every day to build a relationship of trust with its online audience, give a glimpse of a prosperous and successful future for the company in the world of e-commerce.
