Peter Foley, CEO and Founder, launched LetsGetChecked to put customers at the center of the process, with the goal of providing them with the same level of clinical oversight they would receive if they went through the existing healthcare infrastructure.
Central to this vision was ensuring that every customer received exemplary customer service, which brought the company to Trustpilot.
“Our medical technology platform provides a connection between our customers and global laboratories for personal health testing. We allow customers to order, manage and track their own clinical results through a personal online account. For an important market like this, it’s important for consumers to feel they can fully trust and rely on us,” explains Peter Foley.
Since going live with Trustpilot in 2017, the business’s Trustpilot rating has improved from an excellent 8.7 to an amazing 9.6/10.
This improvement has been achieved by listening and learning from the voice of the customer and turning great and constructive feedback into consumer insights.
“Trustpilot users have given us feedback on everything from packaging, instructions and delivery, to the usability of our website, customer service and nursing support. The feedback we receive on a daily basis is incredibly valuable to us as it helps us understand what is working and what needs to change. Without Trustpilot, we wouldn’t be providing as good a service to our customers,” says Peter.
LetsGetChecked is ISO 13485 certified as a medical device manufacturer and Trustpilot is an integral part of the certification.
Their customer reviews and incredible TrustScore are part of our formal Quality Management System processes to ensure they meet customer and regulatory compliance.
The company evaluates both positive and negative feedback with the goal of improving the customer experience and meeting and exceeding expectations on an ongoing basis.
Leveraging reviews throughout the purchase journey helps build customer confidence and reduce doubt and skepticism.
This is one of the reasons why Letsgetchecked features Trustpilot reviews both on-site and at every stage of the journey.
According to research, 23% of people buy through social media recommendations and 40% of businesses use social media to generate sales. That’s why Letsgetchecked makes the most of the Trustpilot-Facebook integration and shares its customers’ feedback on social channels.
Letsgetchecked understands that trust is earned, not owed. Reviews give you the tools to build a great brand using reputation marketing and promote your business.
If you want to boost customer trust, increase your conversions and turn visitors into loyal customers, why not create your own Trustpilot account? It’s quick, easy and free! Just click on the link below.